Assistance Desk 1.4 - Assistance Desk (Trouble Ticketing System)
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Assistance Desk software (Trouble Ticketing System) is the complete unmatched help desk solution for small to medium sized businesses. It allows to provide a simple, easy to use web interface for managing and tracking technical support problems.
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Internet, Misc - Assistance Desk 1.4 By New Age Information Technologies
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Internet:Misc Commercial
Views:1692(+0) Rating:2.5
By New Age Information Technologies
Assistance Desk software (Trouble Ticketing System) is the complete unmatched help desk solution for small to medium sized businesses. It allows to provide a simple, easy to use web interface for managing and tracking technical support problems.
The main characteristic of Assistance Desk are:
- Staff Personalization: each staff member can change certain points of his / her account to suit his / her needs.
- Staff Permissions: you can assign your staff members to separate departments;
- Email Forwards: the system can forward a copy of a ticket and you can use it with a provider that supports Email- Pager gateway to send notifications directly to your pager;
- Ticket statistics: the staff administrator can get any information about ticket status and staff members (number of open / closed / served tickets etc.).
For Assistance Desk Administrators:
- Runs on Apache / IIS - no proprietary web servers;
- Easy-to-use menus for managing reps, departments, categories, priorities and
statuses;
- Runs on with mySQL database;
- Built-in reports for keeping track of problems, users and support reps;
- Configurable email messages;
- Easy customizable pages to fit your organizations needs.
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| Company | New Age Information Technologies |
| Website | http://www.newageit.com |
| Country | Canada |
| Email | info@newageit.com |
| Os | WinNT 4.x, WinXP, Windows2000, Linux |
| Requirements | Windows NT / 2000 / XP with IIS 4.0 |
| Language | English |
| Release Date | 10 02 2003 |
| License | Commercial |
| Limitations | |
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Using cracks, key generators, illegal serial numbers and registration codes prevents developing new software.
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